Consultation with SSET (Coursework students)
Drop-ins and appointments **COVID-19 update**
Until further notice, the ANU College of Engineering and Computer Science Student Administration Services counter is closed and the team has moved to working remotely along with the rest of the University.
Please be assured that our staff are still working Monday to Friday 9am - 5pm and we will continue to support our students and colleagues via online support and email; firstname.lastname@example.org
Virtual front counter (Zoom)
Face-to-face and Virtual Front Counter is now open for student advice. Please see below details;
Online: CECS Virtual Front Counter – Zoom
(Tuesday and Friday 10am – 1pm)
(Meeting ID: 969 8132 6893 Password: 177327)
In-Person Front Counter:
CSIT Building #108 – Level 2 South Wing(Monday and Thursday 10am – 1pm).
Our In-person and Virtual Front Counter consultations are generally 5-10 minutes long, however we do recognise that there are some circumstances (e.g. complex or sensitive enquiries, complaints, Study-plan/degree checking, etc.) that require a longer consultation with an advisor.
If you have a complex enquiry you'd like to discuss with one of our advisers, please contact email@example.com and we will work with you to schedule a longer consultation
Please treat your Zoom Consultation in the same manner you would a face-to-face consultation. If possible please find a distraction-free, quiet environment. Most devices have a web camera, so please turn the video on. The Zoom Web Portal has a function to change your background image, so this may alleviate any privacy concerns you have
What do I need?
As mentioned - a computer or phone with a camera, microphone and reliable internet connection. (Remember to treat this online consultation as you would a face-to-face meeting)
A quiet space for the duration of your meeting
Professionalism: have your questions ready so you can make the most of your time with us. Research your options beforehand and seek clarification where needed. Be courteous.
Realistic expectations - if there are lots of students seeking advice in our waiting room, you may need to wait a few minutes until one of our team will be available to take your call.
Extensive queries - We are happy to talk to you for as long it you need us, but there are limits (and there may be other students in the waiting room). Another example is if you have a study plan you want to discuss. Zoom has a function to 'share your screen' so having a study plan prepared in a Word or Excel document on your device will help us to advise you accurately. To our best ability, we will talk you through it – but if there is anything that requires further investigation or clarification, we may need to take down your details and get back to you at an appropriate time.
Your cooperation and consideration for your fellow students and the CECS Student Services team provides a fair system for everyone.
Thank you in advance! We appreciate this is a new environment and we are all adapting in the best way that we can.
Natalie, Megan, Lyndsey, Morgan, Fiona and Savannah