Research
Digital Government and the application of computing and various technologies in areas such as:
- Optimal program/policy design (including how policy and program implementation is increasingly being challenged by poor UX, Identity, platforms along with emerging & disruptive technology);
- Complex multi-jurisdictional and inter-agency workflows;
- Evolving Cyber Security threats and mitigation practices (especially AI/ML); and
- Feedback mechanisms in systems design to drive iterative policy improvements.
Biography
Glenn is a leading industry and government technology expert, recognised nationally and internationally—particularly for his deep expertise in digital government. He has held a range of senior technology and management roles in both the public and private sector.
After more than a decade working for companies such as Apple and Cisco, in 2002 Glenn re-joined the APS as an SES officer in Centrelink and subsequently went on to hold CIO roles in major Federal government agencies, culminating in his appointment in 2012, as Australian Government CIO & head of Australian Government Information Management Office—the predecessor of the DTA.
In 2014, he took up the role of Research Vice President (Public Sector) at Gartner where he focused on Digital Government—publishing research in this area and supporting government and industry CIOs across the world. During 2016/17 he worked with an Australian cyber security company and from 2017 to 2019 held a position as Visiting Fellow at the ANU’s Research School of Management. In 2020 he was appointed as “Independent Technical Expert” by NSW Government to support a major national IT-enabled change program.
Interests
- Digital Credentials
- Cyber Security
- ICT Governance and Strategy
- ICT Skills in the APS
Activities & Awards
- Federal Government CIO of the year for 2013 from the AIIA.
- Research Excellence award from Gartner in 2014 (given to just 2% of Gartner analysts each year).